root/trunk/TROUBLESHOOTING

Revision 1129, 1.5 kB (checked in by earle, 8 months ago)

The section about installing into a private directory really belongs in INSTALL, not TROUBLESHOOTING.

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1 OpenGuides Troubleshooting Guide
2 ================================
3
4 If you are able to run wiki.cgi from the command line but receive an
5 Error 500 when trying to view it in your browser, look for the following
6 message in your webserver error logs:
7
8   "Unable to tie -map_name [...] datafiles directory [...] does not exist
9    and cannot be created."
10
11 This means that the directory you specified in your configuration as
12 "indexing_directory" is inaccessible by the user that your CGI is running
13 as.  This might mean one of two things:
14
15  - you've specified an indexing_directory within your own webspace
16    and the user your CGIs are running as - typically 'nobody' or
17    'www-data' - doesn't have permission to write there
18
19 or
20
21  - you've specified an indexing_directory in a place that you're not
22    allowed to write to
23
24 or a combination of both.  Your ISP or sysadmin might be able to help you
25 further with this problem if you can't figure it out yourself; as a start,
26 try setting your indexes directory as world-writeable.
27
28 ----------------------------------------------------------------------
29
30 Important note for those using SQLite:
31
32 The user your CGI is running as must have write access to not only the
33 database file itself, but the directory that the file is in, in order
34 that it can write a lockfile. If it doesn't have write access to the
35 database file, you'll see errors like "Unhandled error: [DBD::SQLite::db
36 do failed...".
37
38 ----------------------------------------------------------------------
Note: See TracBrowser for help on using the browser.